Return and Refund Policy

General Policy

• Eligibility: All non-customized items purchased from [Vaslcare] may be returned within 45 days of the original purchase date.
• Condition: Items must be returned in their original condition, unused, and with all tags
• Shipping Costs: Customers are responsible for paying for their own shipping costs for returning Shipping costs are non-refundable. If you receive refund, the cost of return  shipping will be  deducted from your refund.
• Timeframe: The time it takes for your exchanged product to reach you may vary depending on your location.
• Insurance: For more expensive items, consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned

Return Process

1. Initiate Return: To initiate a return, email [info@vaslcare.com] within 45 days of
2. Provide Information: Include your order ID and a detailed description of the reason for
3. Return Authorization: We will provide a return authorization number and instructions for packaging and shipping.
4. Shipping: Ship the item to the address provided in the return
5. Inspection: Upon receipt, we will inspect the item to ensure it meets our return
6. Refund or Exchange: If the item is eligible for a refund or exchange, we will process it within 15 to 25 business days.

Exclusions

• Customized Items: Customized items are final sales and cannot be returned or
• Used Items: Used items are not eligible for
• Hazardous Substances: We will not accept delivery of any equipment that contains or is contaminated with hazardous substances.
• Damaged or Contaminated Items: Items that are damaged or contaminated upon return may not be eligible for a refund or exchange.

Additional Notes

• Claim Window: Any claims for incorrect shipment, faulty or damaged goods on delivery must be made within ten 10 working days.
• Hazardous Substances: Please ensure that all items are properly cleaned and decontaminated prior to returning to our facility.
• Credits: Credits will not be issued until the product is received in acceptable
• Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank for processing information. If you still

haven’t received your refund, please contact us at info@vaslcare.com.

 

By following these guidelines, you can initiate a return for your eligible item and receive a refund or exchange.